We want you to be happy with your purchase from Halco Trailers. This policy explains when refunds, repairs and replacements are available for trailers and trailer parts.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty Trailers

If your trailer has a fault, please follow the claim steps on our Warranty page. Any initial fault must be reported to us within 7 days of pickup. Where a fault is covered, we will repair or replace the trailer or the affected part. Where the fault is a major failure, you may choose a refund or a replacement.

Change of Mind on Trailers

Trailers are built to order and prepared for registration, so we do not offer refunds for change of mind once the trailer has been picked up. Please check the size, cage height, suspension and options on your order before you confirm your purchase.

Cancelling an Order Before Pickup

If you wish to cancel an order before pickup, contact us as soon as possible. Where a trailer has not yet been built or allocated to your order, we will refund your payment, less any costs we have already incurred, such as registration fees paid on your behalf. Where a trailer has been built to your specification, we may keep part of your deposit to cover our costs, and we will tell you the amount before you decide.

Trailer Parts Returns

• Return requests must be made within 14 days of delivery.
• Items must be unused, unfitted, in their original packaging and in resaleable condition.
• For change of mind returns, the customer pays the return shipping cost.
• For faulty, damaged or incorrect items, Halco Trailers pays the return shipping cost.
• Please contact us before sending anything back so we can confirm the return details.

How Refunds Are Processed

Once we have approved your refund, it will be paid to your original payment method within 10 business days. Your bank or card provider may take extra time to show the credit.

How to Request a Refund

1. Contact us by email or phone with your order number and the reason for your request.
2. Provide photos or video if the item is faulty or damaged.
3. Wait for our team to confirm the next steps in writing.
4. Return the item if we ask you to, using the instructions we send you.
5. Receive your refund, replacement or repair once the request has been assessed and approved.

Contact Halco Trailers

Halco Trailers
Email:enquiry@halcotrailers.com.au
Address: 22 Pearse St. Warragul 3820, Australia
Phone: +61 497 650 000